SHIPPING & RETURN POLICIES


SHIPPING POLICIES

AlpicAir Mini Split Systems ships to any location in the continental US except Hawaii, Alaska and Puerto Rico. If you want to order our products to one of these destinations, please contact us for additional information.

Our current "Free Shipping" promotion is for all orders within the 48 contiguous states. 

We process and ship orders Monday through Friday.  Orders are normally shipped within 1 to 2 business days. Items ordered on weekends (Saturday or Sunday) or national holidays start to process and ship as early as the following business day. Shipping transit time begins once your order leaves our warehouse. 

Transit time from our warehouse to your shipping address is dependent on your proximity to our warehouse.

A representative of the freight company will contact you in order to schedule the date and time to deliver the order to your shipping address.


DELIVERY EXPECTATIONS

Typically, from the time your order is placed to the time you receive your shipment, it will be 8-10 days or less (within the 48 contiguous states). Shipping transit times are not guaranteed and may vary depending on your delivery address.

Once your order arrives, make certain to inspect each and every item on the pallet. Count the number of items (boxes) on the shipment.  Make sure that your count matches the count printed on the delivery receipt before signing for your delivery.

ORDER INSPECTION

Missing items or incorrect items that were noted on the delivery receipt must be reported within 24 hours of receiving your order by contacting AlpicAir Mini Split Systems. We reserve the right to reject any claim for a missing item if not reported by the customer within the 24 period after delivery.

After counting the items in your shipment, remove wrapping or boxes and inspect each item of equipment thoroughly in the front of the driver.  Check all of the equipment to make sure it is not dented or heavily scratched.  Make sure to mark the delivery receipt "clear," "short," "wrap broken" or "damaged" (whichever is applicable) after inspecting your shipment thoroughly.  Do not sign the delivery receipt until you have thoroughly inspected each item.


RETURNING AN ITEM

Once AlpicAir Mini Split Systems has received your request and approved your return, we will contact you via email with instructions for your return shipment. 

To start your return please contact us via our contact form or via e-mail info@alpicairus.com

After receiving your return request we will contact you via e-mail within 1-3 business days. We will specify the address to ship your product(s) back to and with instructions on how to properly package your return.

When the return is received at our warehouse, it is opened and inspected to make sure the proper products have been received and that everything is in resalable condition with no marks on the box. Due to the inspection process and shipping times, please allow 10 business days for your credit to be applied after your return is received. 

RETURN FEES

Unused products with their original packaging can be returned within 30 days of delivery, but will be subject to a 15% restocking fee to cover testing, cleaning, repackaging and other expenses.  Used products or products that have been installed are NOT eligible for return.  Opened returns must be in salable condition with original materials and packaging. 

The purchaser is responsible for the cost of returned shipping.  All returns associated with our "Free Shipping" offer will have the original shipping fees that AlpicAir Mini Split Systems incurred in the process of shipping your order deducted from the refund.  For all other orders not associated with our "Free Shipping" offer, original shipping charges are non-refundable.  

RETURN POLICY

AlpicAir Mini Split Systems will process returns for unused products and refunds only for items purchased from AlpicAirUS.com.com. Returns for unused products purchased online must be submitted within 30 days from the date that your order has shipped.

REFUND ELIGIBILITY

To receive a refund, please make sure of the following:

•  All returned merchandise must be in resalable condition

•  The product must be free from damages, scratches and/or defects

•  All merchandise cannot have been installed 

•  You must have the original manufacturer packaging for the item (manuals, accessories, packaging materials) 

•  There cannot be any writing or labels on the original manufacturer packaging for the item

Packages must be sent back by the delivery method they were delivered (UPS or LTL)


CANCELING AN ORDER PRIOR TO SHIPPING

You may cancel your order prior to the shipment of your purchase. To cancel your order, please contact us via our contact form or via e-mail info@alpicairus.com There will be NO CHARGE if you cancel your order prior to shipping.

AFTER SHIPPING

If your order has shipped but has not been delivered, you may request us to contact the freight carrier in an effort to stop the delivery and bring the order back to our warehouse. 

The customer is responsible for cancelling shipping charges. They will be deducted from your refund.

Once the order is cancelled, credit for the items may take as long as 30 business days to be refunded to your credit card.